As a first step, we always recommend using Chrome as your browser for the optimal experience on our website. If the technical issue still persists with Chrome, contact us here and select Technical Issue from the subject dropdown.
Double check that you are on the right site for your account. Our Princess Polly US and AU sites are completely separate. On a desktop or mobile device? Login by clicking on the person icon at the top of your page and entering your email. You will be
Use the Forgot Password link located here to safely reset your password. Please make sure to also check your junk/spam folder for the automated notification.
Please reach out to [email protected] if you wish to have your account removed from our website.
If you're having trouble at login, the first step we recommend is to try resetting your password. If that doesn't work, reach out to us here and select Technical Issue from the subject dropdown to get help from our Customer Experience team.
To make sure your experience on our store is as secure as possible, your browser cookies used in connection with your login expire after a 24 hour interval. We're unable to adjust this timeframe on our end, but you do have the ability to change your