WHY ISN'T MY ACCOUNT LOGIN WORKING?Updated 9 months ago
Double check that you are on the right site for your account. Our Princess Polly US and AU sites are completely separate.
On a desktop or mobile device? Login by clicking on the person icon at the top of your page and entering your email. You will be emailed a login code to sign in with. Make sure to also check your junk/spam folder in case the email login code landed there!
Alternatively, if your Princess Polly account was created with an email ending in @gmail.com, you can use your Google credentials to login without a code.
On our Princess Polly App? We suggest choosing the 'Forgot your password?' link and rerouting through your email to reset your password.
Please note - Our website is optimized for Google Chrome web browser. If you're using any other browser, it's best to switch for a seamless shopping experience.