US Princess Polly Help Center

Princess Polly Help Center 

Hi! Thanks for reaching out to Princess Polly US 🇺🇲

Once an order is placed we only have a short amount of time to update your shipping address. 

Order has not shipped
If your order has not been shipped, please respond with your updated shipping address.

DHL/USPS
If your package is currently in transit  please use your tracking number to submit your request here.

Fedex
If your package is currently in transit, please respond with your updated shipping address so we can submit a request in attempt to intercept and reroute your package for you!

International customer 
We are unable to action international address changes.

Local same day/ next day shipping
We are unable to action address changes for Axelhire and Xdelivery.

If your order is eligible for an address update, please respond with your updated shipping address so we can attempt to update this for you.

Can I change my shipping address?

Thanks for reaching out to Princess Polly US!  🇺🇸

Once an order is placed we only have a short amount of time to action any changes or cancellations. If your order has already been processed for dispatch this means we are unable to cancel your order or change the shipping speed.

If you want to switch an item in this order, we suggest purchasing now to avoid any items going out of stock.

Can I cancel or change my order? 

Sorry to hear you haven’t received your Princess Polly order. 😔 

We use a no signature required delivery service which means if no one was home at time of delivery the package will be left in a secure location around your home. Have you checked around your home (over fences, behind bins / potted plants etc.)?

If you have one, you may want to double check with an apartment manager/reception/admin/lobby, desk/mailroom, and maybe even with your neighbors incase this has been collected for safekeeping for you! 

In some cases packages may show as 'delivered' but could take additional time to arrive. 

If your order shipped with standard shipping and the package does not arrive after 7 days from your scheduled delivery date, please let us know. 

If you purchased express/local/ or expeditited shipping cand the package does not arrive after 5 days from your scheduled delivery date, please let us know.

My package says delivered but is missing

Your order will be dispatched soon! Keep an eye out for your shipping confirmation email and tracking deets! 

Please keep in mind that the carrier may take up to 24-48 hours to update any shipping information after it processes through their facility.

Get more information

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