All articles

All articles

Categories

SHIPPING / TRACKING
SHIPPING / TRACKING
3 categories
RETURNS / EXCHANGES
RETURNS / EXCHANGES
6 categories
PAYMENTS / STORE CREDIT
PAYMENTS / STORE CREDIT
3 categories • 1 article
RETAIL STORE
RETAIL STORE
8 articles
PRODUCT / ORDER ISSUES
PRODUCT / ORDER ISSUES
2 categories
PRINCESS POLLY REWARDS
PRINCESS POLLY REWARDS
11 articles
TIKTOK SHOP & FLIP APP
TIKTOK SHOP & FLIP APP
10 articles
MOBILE APP
MOBILE APP
5 articles
TECHNICAL ISSUES
TECHNICAL ISSUES
3 categories
PRODUCT STOCK / SIZING
PRODUCT STOCK / SIZING
3 articles
GIVEAWAYS / COLLABS
GIVEAWAYS / COLLABS
2 articles
UK WEBSITE QUESTIONS
UK WEBSITE QUESTIONS
5 articles
WHOLESALE STOCKISTS
WHOLESALE STOCKISTS
3 categories
CUSTOMER SERVICE
CUSTOMER SERVICE
2 articles

Articles

HOW DO I TRACK MY ORDER?

To track your order, click here. Follow the link above to login into your account, locate your order and click "track shipment". You will receive a shipping confirmation via email (and SMS if you have opted for SMS order notifications) as soon as you

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

If no one is home at the time of delivery, your package will be left in a safe location at your shipping address. Be sure to check around the front of your home, especially behind bins/pot plants/fences and under doormats. We also recommend checking