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RETURNS

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WHAT IS HAPPY RETURNS?

We have partnered with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges with no return label for select orders. Simply start your return via our online portal and opt to drop off your return at a return bar!

HOW DO I SUBMIT A RETURN?

If your order starts with #US, click HERE If your order starts with #AU, click HERE Please return items in original packaging if possible..

CAN I CHANGE THE TYPE OF RETURN I REQUESTED?

As long as your return has not yet been dropped off and scanned, we are happy to cancel your request and help resubmit for your preferred return type. If you wish to change your return type, please get in touch straight away so we can provide you

WHY HAVEN'T I RECEIVED MY RETURN LABEL OR QR CODE?

If you have not received your return label or QR code, please wait 24 hours before reaching out to our Customer Experience team.

CAN I COMBINE TWO ORDERS IN ONE RETURN PACKAGE?

Unfortunately, multiple orders cannot be combined in one package at this time. When a return is submitted in our system, a label is created specifically for the items in that order. We do not have record of items in other orders because they will not

HAVE YOU RECEIVED MY RETURN?

If you booked a return online and used our label, your return was shipped with ground shipping - which can take up to 7-10 business days to reach our returns team. For our international customers, be sure to submit your return on our website and take

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