WHY CAN'T I FIND A PRODUCT ON THE USA STORE?
Our USA and AU stores are completely separate websites, so different products may be available and prices may also vary on both stores.
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PRODUCT ISSUE
I RECEIVED A FAULTY ITEM!
Oh no! First of all, we're SO sorry to hear you've received an item that’s not in perfect condition. To fix this ASAP, head to our Contact page to get in touch with our Customer Experience team. Select Order Issues - Faulty Item from the subject
I’M MISSING AN ITEM FROM MY ORDER!
Our quality assurance team ensures all items are scanned and weighed into the package at time of dispatch. Please make sure the item isn’t lost amongst the wrapping. If you are still unable to locate the item, head to our contact us page here to get
I ORDERED THE WRONG SIZE/COLOR!
Once an order is placed we only have a short amount of time to action any changes or cancellations due to our extremely efficient processing times!. Not to worry, we have a very flexible return policy! Items may be returned within 30 days of delivery
I RECEIVED THE INCORRECT ITEM!
We're so sorry to for this mistake! To fix this ASAP, head to our Contact page to get in touch with our Customer Experience team. Select Order Issues - Incorrect Item from the dropdown, and include the following information in your message: Your name