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REFUNDS

WHEN WILL I RECEIVE MY REFUND?

We process all refunds and store credits within 6 business days of receiving your items. You'll receive a confirmation email from our team once processed. Exchange orders are processed once your return has been received and processed by our team. We

CAN MY RETURN BE REFUNDED TO MY ORIGINAL PAYMENT METHOD, NOT A GIFT CARD?

Princess Polly can process refunds onto the original payment method(s) used at checkout for the order you are returning. If you paid for your order using a Princess Polly Gift card, your refund will be processed back onto the gift card.

MY RETURN HAS BEEN PROCESSED FOR THE INCORRECT AMOUNT

All returns are processed for the total amount paid for the items after any discount codes redeemed on the order have been applied. If your return was posted with our Free Returns Label, we'll also deduct $6.95 from the refund amount. Original

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