We process all refunds and store credits within 6-10 business days of receiving your items. You'll receive a confirmation email from our team once processed. Exchange orders are processed once your return has been received and processed by our team.
Princess Polly can process refunds onto the original payment method(s) used at checkout for the order you are returning. If you paid for your order using a Princess Polly Gift card, your refund will be processed back onto the gift card.
All returns are processed for the total amount paid for the items after any discount codes redeemed on the order have been applied. If your return was posted with our Free Returns Label, we'll also deduct $6.95 from the refund amount. Original