KLARNA

WHAT IS KLARNA?

Klarna is a buy now, pay later service. It allows you to split the cost of your purchase into 4 installments (with zero interest!)

HOW DOES KLARNA WORK?

Klarna will automatically charge your selected card every 2 weeks until your 4 interest-free installments are complete. There is no interest and no fees when payments are made on time.

WHAT HAPPENS IF I DON'T PAY KLARNA?

If your Klarna payments are unsuccessful, you will incur a late fee. Good thing Klarna sends timely reminders so you can make sure those funds are in your account!

WHAT HAPPENS IF I MAKE A RETURN?

When using Klarna, you have the option to return one or all of your items for a refund. We'll deduct $6.95 from the refund for use of our returns shipping label. If you return your items before your first payment is due you, these amounts will be rem

MY STATEMENT IS INCORRECT, WHAT SHOULD I DO?

Log into your Klarna account and “report a problem” to Klarna customer service for further assistance!

I HAVE NOT RECEIVED MY ORDER. WHAT HAPPENS TO MY STATEMENT?

Once you’ve scoped out all possible delivery locations with no luck finding your package after 10 business days, reach out to our Customer Experience team here. Please select “Order Issues - Delivery Dispute / Missing Package” from the dropdown. Be s

THERE'S SOMETHING WRONG WITH MY ORDER. DO I NEED TO STILL PAY FOR IT?

Head to our contact us page here to get in touch with our Customer Experience team. Have a quick question?. Be sure to continue paying your Klarna payments to avoid any late fees until the issue is resolved.

MY ORDER WAS CANCELLED, WHEN WILL I RECEIVE MY REFUND?

Depending on your financial institution, the release will be reflected in your bank account between 1 to 7 business days. We recommend contacting Klarna directly if you do not see the refund after that timeframe.

I’M AN INTERNATIONAL CUSTOMER, CAN I SHOP WITH KLARNA?

At this time Klarna is only available for customers based in the US.