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I HAVE NOT RECEIVED MY ORDER. WHAT HAPPENS TO MY STATEMENT?Updated 8 months ago

Once you’ve scoped out all possible delivery locations with no luck finding your package after 10 business days, reach out to our Customer Experience team here. Please select “Order Issues - Delivery Dispute / Missing Package” from the dropdown. 

Be sure to continue paying your Klarna payments to avoid any late fees until the issue is resolved.


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