Please make sure the promo code is valid for all items in your order (i.e. no sale items or gift cards). Gift card codes must be entered separately. If you’re having trouble applying either of these, send a screenshot of the page to our Customer

Please make sure the promo code is valid for all items in your order (i.e. no sale items or gift cards). Gift card codes must be entered separately.<p data-key="912" data-slate-fragment="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">If you&#x2019;re having trouble applying either of these, send a screenshot of the page to our Customer Experience team so we can help!

MY PROMO CODE / GIFT CARD CODE ISN’T WORKING!

Firstly, please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. Our website has been optimized for your shopping experience using these browsers. If you receive an error message that your credit card

Please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. Our website has been optimized for your shopping experience using these browsers.If you receive an error message that your credit card has been declined, please try reaching out to your credit card company as a first attempt.<p data-key="832" data-slate-fragment="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">If you&#x2019;re still not having any luck, please send a screenshot of the error message that displays to our Customer Experience team so we can better assist you!

WHY ISN’T MY PAYMENT PROCESSING?

US Princess Polly Help Center

CHECKOUT ISSUES

TECHNICAL ISSUES

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

TRACKING

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

HOW CAN I CHANGE MY SHIPPING ADDRESS?

WHY AM I BEING CHARGED EXTRA FOR SHIPPING WHEN MY ORDER QUALIFIES FOR FREE SHIPPING?

HOW MUCH IS SHIPPING?

WHERE DO YOU SHIP TO?

CAN MY ORDER BE SENT TO A PO BOX OR APO, FPO, DPO BOX?

INTERNATIONAL DUTIES AND TAXES

SHIPPING

HOW LONG DOES IT TAKE TO DELIVER?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

DELIVERY

SHIPPING / TRACKING

CAN I RETURN FOR A GIFT CARD IF I'M AN INTERNATIONAL CUSTOMER?

STORE CREDIT / GIFT CARDS

WHAT IS YOUR RETURN POLICY?

WHAT TO EXPECT FROM UK RETURNS

WHAT TO EXPECT RETURNING FROM ALL OTHER COUNTRIES?

CAN I RETURN FINAL SALE ITEMS?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

CAN I EXCHANGE MY EXCHANGE ORDER?

WHEN WILL I RECEIVE MY EXCHANGE ORDER?

WHAT IS SHOP NOW?

CAN I USE A DISCOUNT/PROMO CODE WHEN USING SHOP NOW TO EXCHANGE MY RETURN?

HOW DO I PAY THE BALANCE FOR MY EXCHANGE/SHOP NOW?

EXCHANGES

HOW CAN I RETURN MY PACKAGE?

WHAT IS HAPPY RETURNS?

HOW DO I SUBMIT A RETURN?

CAN I CHANGE THE TYPE OF RETURN I REQUESTED?

WHY HAVEN'T I RECEIVED MY RETURN LABEL OR QR CODE?

CAN I COMBINE TWO ORDERS IN ONE RETURN PACKAGE?

HAVE YOU RECEIVED MY RETURN?

I RECEIVED AN ITEM AS A GIFT, HOW DO I MAKE A RETURN?

RETURNS

WHEN WILL I RECEIVE MY REFUND?

CAN MY RETURN BE REFUNDED TO MY ORIGINAL PAYMENT METHOD, NOT A GIFT CARD?

MY RETURN HAS BEEN PROCESSED FOR THE INCORRECT AMOUNT

REFUNDS

RETURNS / EXCHANGES

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHERE IS MY GIFT CARD OR STORE CREDIT?

HOW CAN I USE MY GIFT CARD OR STORE CREDIT

DO E-GIFT CARDS COUNT TOWARDS THE FREE SHIPPING THRESHOLD?

CAN I TRANSFER MY AU OR US GIFT CARD TO USE ON THE OTHER SITE?

WHAT IS AFTERPAY?

HOW DOES THE PAYMENT SCHEDULE WORK?

WHERE DOES MY REFUND GO IF I PAID WITH AFTERPAY AND RETURNED FOR  STORE CREDIT?

CAN I RETURN ITEMS THAT WERE PURCHASED WITH AFTERPAY?

WHY IS AFTERPAY DECLINING MY ORDER?

AFTERPAY

WHAT IS KLARNA?

HOW DOES KLARNA WORK?

WHAT HAPPENS IF I DON'T PAY KLARNA?

WHAT HAPPENS IF I MAKE A RETURN?

MY STATEMENT IS INCORRECT, WHAT SHOULD I DO?

I HAVE NOT RECEIVED MY ORDER. WHAT HAPPENS TO MY STATEMENT?

THERE'S SOMETHING WRONG WITH MY ORDER. DO I NEED TO STILL PAY FOR IT?

MY ORDER WAS CANCELLED, WHEN WILL I RECEIVE MY REFUND?

I’M AN INTERNATIONAL CUSTOMER, CAN I SHOP WITH KLARNA?

KLARNA

PAYMENTS / STORE CREDIT

Retail Store Information

How can I return my store purchase?

Can I return my online purchase in store?

Can I use my gift card or online store credit in the retail store?

Can I return or exchange my retail store purchase online?

How can I provide feedback on my store experience?

When will new items be available in store?

Does the store carry Curve, Petite and Tall sizes?

RETAIL STORE

WHY WAS MY ORDER CANCELLED?

CAN I CANCEL OR CHANGE MY ORDER?

I RECEIVED A DAMAGED PACKAGE!

ORDER ISSUE

WHY CAN'T I FIND A PRODUCT ON THE USA STORE?

I RECEIVED A FAULTY ITEM!

I’M MISSING AN ITEM FROM MY ORDER!

I ORDERED THE WRONG SIZE/COLOR!

I RECEIVED THE INCORRECT ITEM!

PRODUCT ISSUE

PRODUCT / ORDER ISSUES

HOW DO I JOIN PRINCESS POLLY REWARDS?

CAN I TRANSFER MY POINTS BETWEEN THE AU AND USA SITES?

CAN I UPDATE THE EMAIL ADDRESS FOR MY REWARDS ACCOUNT?

WHAT ARE THE PRINCESS POLLY REWARD PERKS?

HOW DO I TRACK MY REWARDS HISTORY?

CAN I EARN POINTS FOR PURCHASES I MADE BEFORE JOINING THE PROGRAM?

HOW LONG UNTIL I SEE MY POINTS ON MY REWARDS ACCOUNT?

DO MY REWARDS EXPIRE?

HOW DO I GAIN AND LOSE REWARD POINTS?

CAN I EARN POINTS ON ORDERS PAID WITH A GIFT CARD?

HOW DOES THE REFER A FRIEND PROGRAM WORK?

PRINCESS POLLY REWARDS

HOW CAN I FIND MY TIKTOK ORDER NUMBER?

HOW DO I MAKE A TIKTOK SHOP RETURN?

THERE'S AN ISSUE WITH MY TIKTOK SHOP SAMPLE ORDER

CAN I CANCEL OR MODIFY MY TIKTOK SHOP ORDER?

WHAT'S THE STATUS OF MY TIKTOK SHOP SAMPLE REQUEST?

HOW CAN I FIND MY FLIP APP ORDER NUMBER?

HOW DO I MAKE A FLIP APP RETURN?

CAN I CANCEL OR MODIFY MY FLIP APP ORDER?

HOW DO I COLLABORATE WITH PRINCESS POLLY?

CAN YOU TELL ME WHEN SOMETHING WILL BE RESTOCKED?

TIKTOK SHOP & FLIP APP

HOW DO I CHANGE THE CURRENCY?

WHY AREN’T THE ITEMS I ADDED TO MY CART ON THE WEBSITE DISPLAYING IN THE APP?

WHY AREN'T THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?