WHAT TO EXPECT RETURNING FROM ALL OTHER COUNTRIES?Updated 10 months ago
What to expect when returning from all other countries
To begin the return process, login into your account here, locate your order under “orders” and click to start a return or exchange.
Items can be returned within 30 days of delivery for a refund or store credit. We process your return within 6 business days of receiving the package.
Items must be received in original condition - unworn, unwashed, with all tags still attached.For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools. All swimwear returns must have their hygiene seal intact.
We do not provide exchanges for international orders at this time.
International Returns should be shipped to: Princess Polly Returns, 5026 Chino Hills Pkwy, Chino, CA 91710. International orders may be returned for a full refund or store credit. International customers are required to cover the return shipping cost.
Be sure to include the order ID card in your package and take note of your tracking number as we won’t be able to track this for you.
Duties, taxes, and VAT are not refunded on international returns.