WHAT TO EXPECT RETURNING FROM ALL OTHER COUNTRIES?Updated 3 months ago

What to expect when returning from all other countries 

To begin the return process, login into your account here, locate your order under “orders” and click to start a return or exchange.

View our Return Policy here.

Please note, items not received in accordance with our return policy are subject to rejection and will be automatically discarded.

We do not provide exchanges for international orders at this time.  

International Returns should be shipped to: 

Princess Polly Returns, 5026 Chino Hills Pkwy, Chino, CA 91710. 

International orders may be returned for a full refund or store credit. 

International customers are required to cover the return shipping cost. 

Be sure to include the order ID card in your package and take note of your tracking number as we won’t be able to track this for you.

Duties, taxes, and VAT are not refunded on international returns.