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WHAT IS YOUR RETURN POLICY?Updated a month ago

  • Login to your account here to locate your order and book a return. 
  • You can also visit the return portal here to book a return. 

Items can be returned within 30 days of delivery for exchange, gift card, or refund. Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted. Items marked as final sale are not eligible for return or exchange.

  • For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including hair tools).
  • Items must be received in original condition - unworn, unwashed, with the hygienic liner (if applicable), and all vendor tags attached.
  • All swimwear returns must have their hygiene seal intact. Princess Polly is not responsible for non-Princess Polly and final sale items mistakenly returned.
  • If you have paid original postage to receive your order and a return is made, then this is non-refundable.

Return Options: Easy, sustainable returns available with printerless USPS QR codes or printable return labels. 

Return Processing Time: All refunds and store credits are processed within 6 business days of our team receiving your items. Exchanges will process once your returned items are processed by our team.

Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund. In such instances, we may need to return the items to you at your expense. Rest assured, all returned items undergo thorough inspection.

  • Returned items with visible signs of use, including makeup, hair, fibers, dander, dust, dirt, deodorant, or perfume, will not be accepted.
  • Returned shoes showing any signs of wear, scuffs, or markings will not be accepted.
  • Returned beauty & wellness products with broken seals or signs of use will not be accepted.
  • Handbags & Purses showing signs of wear and tear will not be accepted.
  • Items sold as sets returned with incorrect sizes will not be accepted.
  • Gift cards cannot be returned or refunded.

Policy Enforcement Notice: If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.

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