WHAT IS YOUR RETURN POLICY?Updated 4 hours ago

Start a return here

Need your order number? Login to your account here 

Return Policy: Domestic orders can be returned within 30 days of delivery for exchange, gift card, or refund. Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted. Items marked as final sale are not eligible for return or exchange.

• For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including hair tools).
• Items must be received in original condition - unworn, unwashed, with the hygienic liner (if applicable), and all vendor tags attached.
• All swimwear returns must have their hygiene seal intact. Princess Polly is not responsible for non-Princess Polly and final sale items mistakenly returned.
• If you have paid original postage to receive your order and a return is made, then this is non-refundable.

International Returns:

• We do not provide exchanges for international customers at this time.
• International orders may be returned for a full refund; however, international customers are required to cover the return shipping cost.
• Duties, taxes, and VAT are not refunded on international returns.

Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund. In such instances, we may need to return the items to you at your expense. Rest assured, all returned items undergo thorough inspection.

• Returned items with visible signs of use, including makeup, hair, fibers, dander, dust, dirt, deodorant, or perfume, will not be accepted.
• Returned shoes showing any signs of wear, scuffs, or markings will not be accepted.
• Returned beauty & wellness products with broken seals or signs of use will not be accepted.
• Handbags & Purses showing signs of wear and tear will not be accepted.
• Items sold as sets returned with incorrect sizes will not be accepted.
• Gift cards cannot be returned or refunded.

Policy Enforcement Notice: If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.

Return in a Princess Polly store

Select returns are available to submit an in store return online. You can also bring any eligible online return to your local Princess Polly store to return for a refund. 

If you have booked an exchange, return in store is not an available return method. 

All U.S. orders are fulfilled and shipped from our U.S.-based distribution centers. 

View our full Return Policy here.