CAN I RETURN MY ONLINE PURCHASE IN STORE?Updated 3 months ago

Yes, orders beginning with #US can be returned in store. You have the option to submit online for an in store return to receive a QR code or simply bring your items in store.

PRINCESS POLLY STORE RETURN QR CODE

Bring your items and store return QR code to the Princess Polly location nearest to you.
A store associate will process your return at the cash register.
If you opted for a store credit refund, your gift card will be immediately emailed to you.

PRINCESS POLLY STORE RETURN

Bring your eligible items to the Princess Polly location nearest to you.
A store associate will process your return at the cash register.
If you opted for a store credit refund, your gift card will be immediately emailed to you.

Read about online order return options here.

Please note orders placed with TikTok Shop, Flip App or orders beginning with #AU are not eligible for return in store.