Head to your TikTok Profile, then navigate to Your Orders and select Orders. 

You can also find exchange orders in your TikTok Shop Orders.

Head to your TikTok Profile, then navigate to Your Orders and select Orders.&#xA0;You can also find exchange orders in your TikTok Shop Orders.&#xA0;

HOW CAN I FIND MY TIKTOK ORDER NUMBER?

TikTok orders must be returned within the TikTok app within 30 days of delivery. 

1. Head to your TikTok Profile, then navigate to Your Orders and select Orders

2. You will be re-directed to Princess Polly's return portal

3. Choose the item, selec

TikTok Shop orders must be returned within the TikTok app within 30 days of delivery.&#xA0;1. Head to your TikTok Profile, then navigate to Your Orders and select Orders2. You will be re-directed to Princess Polly&apos;s return portal3. Choose the item, select Return, and specify a return reason from the options provided. Items may be returned for a refund or an exchange.&#xA0;4. Select your preferred return method:<ul style="list-style-type: circle;"><li>Box &amp; Ship</li><li>QR code</li></ul>4. Upon approval of the return by Princess Polly:<ul style="list-style-type: circle;"><li>A return shipping label or QR code will be accessible in your app and emailed to you. This label or QR code is valid for 14 days from approval</li></ul>5. Drop off your return via your selected return method. Princess Polly processes all refunds within 6 business days of receiving your items.&#xA0; Please note: TikTok Shop orders can only be returned for a refund or exchange. TikTok Shop does not currently support returns past 30 days from delivery.&#xA0;

HOW DO I MAKE A TIKTOK SHOP RETURN?

Please reach out to our customer support team for assistance with any sample order issues, including exchanging a size. 

Email us at hi@princesspolly.com or text 323-673-2615

Please reach out to our customer support team for assistance with any sample order issues, including exchanging a size.&#xA0;Email us at <a href="mailto:hi@princesspolly.com">hi@princesspolly.com</a> or text 323-673-2615 &#xA0;

THERE'S AN ISSUE WITH MY TIKTOK SHOP SAMPLE ORDER

TikTok Shop allows customers one hour from time of purchase to make changes or request a cancellation of an order. Once that hour has passed, we are unable to modify TikTok Shop orders.

TikTok Shop allows customers one hour from time of purchase to make changes or request a cancellation of an order. Once that hour has passed, we are unable to modify TikTok Shop orders.&#xA0;If you need to make changes to your contact information, please contact <a href="https://support.tiktok.com/en" rel="noopener noreferrer" target="_blank">TikTok Shop support</a>.&#xA0;

CAN I CANCEL OR MODIFY MY TIKTOK SHOP ORDER?

Sample requests are approved on a weekly basis with a number of factors taken into consideration including:

Creator brand alignment
Creator following, GMV, fulfillment rate etc.
Creator's previous TikTok Shop results
Type/style of product requested

Sample requests are approved on a weekly basis with a number of factors taken into consideration including:<ul style="list-style-type: circle;"><li>Creator brand alignment</li><li>Creator following, GMV, fulfillment rate etc.</li><li>Creator&apos;s previous TikTok Shop results</li><li>Type/style of product requested</li></ul>Keep an eye on your request in TikTok for any updates.Please note: Customer Support does not have additional information to provide on why a request may have been approved or denied.&#xA0; &#xA0;

WHAT'S THE STATUS OF MY TIKTOK SHOP SAMPLE REQUEST?

Head to your Flip Profile, then navigate to Your Orders and select Orders. 

If you're unable to locate your order,  please contact Flip customer support directly at brands@flip.shop.

Head to your Flip&#xA0;Profile, then navigate to Your Orders and select Orders.&#xA0;If you&apos;re unable to locate your order, &#xA0;please contact Flip customer support directly at brands@flip.shop.

HOW CAN I FIND MY FLIP APP ORDER NUMBER?

Flip App orders must be returned within the Flip App within 30 days of delivery. 

1. Head to your Flip Profile, then navigate to Orders. Select the order you wish to return and click Create Return. Choose the item you wish to return and click Confir

Flip App orders must be returned within the Flip App within 30 days of delivery.&#xA0;1. Head to your Flip Profile, then navigate to Orders. Select the order you wish to return and click Create Return. Choose the item you wish to return and click Confirm.&#xA0;2. Choose your preferred refund: refund to original payment or Flip App cash. Click Confirm to receive your return label.3. You will then have the option to download or share your UPS return label.&#xA0;4. Drop off your return to your selected UPS location within 72 hours of label creation.5. Refunds are processed within 5-7 business days once the return has been delivered back to Flip. Please note: Flip App orders can only be returned for a refund. Flip App does not currently support returns past 30 days from delivery.&#xA0;

HOW DO I MAKE A FLIP APP RETURN?

If you need to make changes to your order, please contact Flip customer support directly at brands@flip.shop.

If you need to make changes to your order, please contact Flip customer support directly at brands@flip.shop.

CAN I CANCEL OR MODIFY MY FLIP APP ORDER?

Easy! Simply navigate to our Collabs page and complete the form. If it seems like a good fit, we'll be in touch!

Easy! Simply navigate to our <a href="https://us.princesspolly.com/pages/collabs" rel="noopener noreferrer" target="_blank">Collabs page</a> and complete the form. If it seems like a good fit, we&apos;ll be in touch!

HOW DO I COLLABORATE WITH PRINCESS POLLY?

We’re constantly replenishing our most popular items, as well as adding New Arrivals almost every day.

We&#x2019;re constantly replenishing our most popular items, as well as adding New Arrivals almost every day.We can&apos;t provide exact estimates of when items will be back in stock, but we encourage you to sign up for a restock notification on the desired product page so that we know you&apos;re loving the style and we&apos;ll work on getting more in ASAP!

CAN YOU TELL ME WHEN SOMETHING WILL BE RESTOCKED?

US Princess Polly Help Center

TIKTOK SHOP & FLIP APP

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

TRACKING

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

HOW CAN I CHANGE MY SHIPPING ADDRESS?

WHY AM I BEING CHARGED EXTRA FOR SHIPPING WHEN MY ORDER QUALIFIES FOR FREE SHIPPING?

HOW MUCH IS SHIPPING?

WHERE DO YOU SHIP TO?

CAN MY ORDER BE SENT TO A PO BOX OR APO, FPO, DPO BOX?

INTERNATIONAL DUTIES AND TAXES

SHIPPING

HOW LONG DOES IT TAKE TO DELIVER?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

DELIVERY

SHIPPING / TRACKING

CAN I RETURN FOR A GIFT CARD IF I'M AN INTERNATIONAL CUSTOMER?

STORE CREDIT / GIFT CARDS

WHAT IS YOUR RETURN POLICY?

WHAT TO EXPECT FROM UK RETURNS

WHAT TO EXPECT RETURNING FROM ALL OTHER COUNTRIES?

CAN I RETURN FINAL SALE ITEMS?

WHAT ITEMS ARE INELIGIBLE FOR RETURN?

CAN I EXCHANGE MY EXCHANGE ORDER?

WHEN WILL I RECEIVE MY EXCHANGE ORDER?

WHAT IS SHOP NOW?

CAN I USE A DISCOUNT/PROMO CODE WHEN USING SHOP NOW TO EXCHANGE MY RETURN?

HOW DO I PAY THE BALANCE FOR MY EXCHANGE/SHOP NOW?

EXCHANGES

HOW CAN I RETURN MY PACKAGE?

WHAT IS HAPPY RETURNS?

HOW DO I SUBMIT A RETURN?

CAN I CHANGE THE TYPE OF RETURN I REQUESTED?

WHY HAVEN'T I RECEIVED MY RETURN LABEL OR QR CODE?

CAN I COMBINE TWO ORDERS IN ONE RETURN PACKAGE?

HAVE YOU RECEIVED MY RETURN?

I RECEIVED AN ITEM AS A GIFT, HOW DO I MAKE A RETURN?

RETURNS

WHEN WILL I RECEIVE MY REFUND?

CAN MY RETURN BE REFUNDED TO MY ORIGINAL PAYMENT METHOD, NOT A GIFT CARD?

MY RETURN HAS BEEN PROCESSED FOR THE INCORRECT AMOUNT

REFUNDS

RETURNS / EXCHANGES

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHERE IS MY GIFT CARD OR STORE CREDIT?

HOW CAN I USE MY GIFT CARD OR STORE CREDIT

DO E-GIFT CARDS COUNT TOWARDS THE FREE SHIPPING THRESHOLD?

CAN I TRANSFER MY AU OR US GIFT CARD TO USE ON THE OTHER SITE?

WHAT IS AFTERPAY?

HOW DOES THE PAYMENT SCHEDULE WORK?

WHERE DOES MY REFUND GO IF I PAID WITH AFTERPAY AND RETURNED FOR  STORE CREDIT?

CAN I RETURN ITEMS THAT WERE PURCHASED WITH AFTERPAY?

WHY IS AFTERPAY DECLINING MY ORDER?

AFTERPAY

WHAT IS KLARNA?

HOW DOES KLARNA WORK?

WHAT HAPPENS IF I DON'T PAY KLARNA?

WHAT HAPPENS IF I MAKE A RETURN?

MY STATEMENT IS INCORRECT, WHAT SHOULD I DO?

I HAVE NOT RECEIVED MY ORDER. WHAT HAPPENS TO MY STATEMENT?

THERE'S SOMETHING WRONG WITH MY ORDER. DO I NEED TO STILL PAY FOR IT?

MY ORDER WAS CANCELLED, WHEN WILL I RECEIVE MY REFUND?

I’M AN INTERNATIONAL CUSTOMER, CAN I SHOP WITH KLARNA?

KLARNA

PAYMENTS / STORE CREDIT

Retail Store Information

How can I return my store purchase?

Can I return my online purchase in store?

Can I use my gift card or online store credit in the retail store?

Can I return or exchange my retail store purchase online?

How can I provide feedback on my store experience?

When will new items be available in store?

Does the store carry Curve, Petite and Tall sizes?

RETAIL STORE

WHY WAS MY ORDER CANCELLED?

CAN I CANCEL OR CHANGE MY ORDER?

I RECEIVED A DAMAGED PACKAGE!

ORDER ISSUE

WHY CAN'T I FIND A PRODUCT ON THE USA STORE?

I RECEIVED A FAULTY ITEM!

I’M MISSING AN ITEM FROM MY ORDER!

I ORDERED THE WRONG SIZE/COLOR!

I RECEIVED THE INCORRECT ITEM!

PRODUCT ISSUE

PRODUCT / ORDER ISSUES

HOW DO I JOIN PRINCESS POLLY REWARDS?

CAN I TRANSFER MY POINTS BETWEEN THE AU AND USA SITES?

CAN I UPDATE THE EMAIL ADDRESS FOR MY REWARDS ACCOUNT?

WHAT ARE THE PRINCESS POLLY REWARD PERKS?

HOW DO I TRACK MY REWARDS HISTORY?

CAN I EARN POINTS FOR PURCHASES I MADE BEFORE JOINING THE PROGRAM?

HOW LONG UNTIL I SEE MY POINTS ON MY REWARDS ACCOUNT?

DO MY REWARDS EXPIRE?

HOW DO I GAIN AND LOSE REWARD POINTS?

CAN I EARN POINTS ON ORDERS PAID WITH A GIFT CARD?

HOW DOES THE REFER A FRIEND PROGRAM WORK?

PRINCESS POLLY REWARDS

HOW DO I CHANGE THE CURRENCY?

WHY AREN’T THE ITEMS I ADDED TO MY CART ON THE WEBSITE DISPLAYING IN THE APP?

WHY AREN'T THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?