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TIKTOK SHOP & FLIP APP

TIKTOK SHOP HOLIDAY RETURN POLICY

TikTok orders must be returned within the TikTok app within 30 days of delivery. 1. Head to your TikTok Profile, then navigate to Your Orders and select Orders 2. You will be re-directed to Princess Polly's return portal 3. Choose the item, selec

HOW CAN I FIND MY TIKTOK ORDER NUMBER?

Head to your TikTok Profile, then navigate to Your Orders and select Orders. You can also find exchange orders in your TikTok Shop Orders.

HOW DO I MAKE A TIKTOK SHOP RETURN?

TikTok orders must be returned within the TikTok app within 30 days of delivery. 1. Head to your TikTok Profile, then navigate to Your Orders and select Orders 2. You will be re-directed to Princess Polly's return portal 3. Choose the item, selec

THERE'S AN ISSUE WITH MY TIKTOK SHOP SAMPLE ORDER

Please reach out to our customer support team for assistance with any sample order issues, including exchanging a size. Email us at [email protected] or text 323-673-2615

CAN I CANCEL OR MODIFY MY TIKTOK SHOP ORDER?

TikTok Shop allows customers one hour from time of purchase to make changes or request a cancellation of an order. Once that hour has passed, we are unable to modify TikTok Shop orders.

WHAT'S THE STATUS OF MY TIKTOK SHOP SAMPLE REQUEST?

Sample requests are approved on a weekly basis with a number of factors taken into consideration including: Creator brand alignment Creator following, GMV, fulfillment rate etc. Creator's previous TikTok Shop results Type/style of product requested

FLIP APP HOLIDAY RETURN POLICY

TikTok orders must be returned within the TikTok app within 30 days of delivery. 1. Head to your TikTok Profile, then navigate to Your Orders and select Orders 2. You will be re-directed to Princess Polly's return portal 3. Choose the item, selec

HOW CAN I FIND MY FLIP APP ORDER NUMBER?

Head to your Flip Profile, then navigate to Your Orders and select Orders. If you're unable to locate your order, please contact Flip customer support directly at [email protected].

HOW DO I MAKE A FLIP APP RETURN?

Flip App orders must be returned within the Flip App within 30 days of delivery. 1. Head to your Flip Profile, then navigate to Orders. Select the order you wish to return and click Create Return. Choose the item you wish to return and click Confir

CAN I CANCEL OR MODIFY MY FLIP APP ORDER?

If you need to make changes to your order, please contact Flip customer support directly at [email protected].

HOW DO I COLLABORATE WITH PRINCESS POLLY?

Easy! Simply navigate to our Collabs page and complete the form. If it seems like a good fit, we'll be in touch!

CAN YOU TELL ME WHEN SOMETHING WILL BE RESTOCKED?

We’re constantly replenishing our most popular items, as well as adding New Arrivals almost every day.

THIRD PARTY PRICE VARIANCES

Head to your TikTok Profile, then navigate to Your Orders and select Orders. You can also find exchange orders in your TikTok Shop Orders.