HOW DO I MAKE A TIKTOK SHOP RETURN?Updated an hour ago
TikTok Shop US
TikTok Shop US orders must be returned within the TikTok app within 30 days of delivery.
1. Head to your TikTok Profile, then navigate to Your Orders and select Orders.
2. You will be re-directed to Princess Polly's return portal. Please ensure your order number includes the prefix TT (ex TTXXXXXXXXXXXXXXXXXX). If TT is not included, our system will not be able locate your order.
3. Choose the item, select Return, and specify a return reason from the options provided. Items may be returned for a refund or an exchange.
4. Select your preferred return method:
- Box & Ship - Printed USPS label
- USPS QR code
5. A return shipping label or QR code will be accessible in your app and emailed to you. This label or QR code is valid for 14 days.
6. Drop off your return via your selected return method. Princess Polly processes all refunds within 14 days of receiving your items.
Please note: TikTok Shop orders can only be returned for a refund or exchange. TikTok Shop does not currently support returns past 30 days from delivery.
TikTok Shop UK
Please contact TikTok Shop UK support for assistance in creating a return.