HOW DO I MAKE A TIKTOK SHOP RETURN?Updated 4 months ago
TikTok Shop orders must be returned within the TikTok app within 30 days of delivery.
1. Head to your TikTok Profile, then navigate to Your Orders and select Orders
2. You will be re-directed to Princess Polly's return portal
3. Choose the item, select Return, and specify a return reason from the options provided. Items may be returned for a refund or an exchange.
4. Select your preferred return method:
- Box & Ship
- QR code
4. Upon approval of the return by Princess Polly:
- A return shipping label or QR code will be accessible in your app and emailed to you. This label or QR code is valid for 14 days from approval
5. Drop off your return via your selected return method. Princess Polly processes all refunds within 6 business days of receiving your items.
Please note: TikTok Shop orders can only be returned for a refund or exchange. TikTok Shop does not currently support returns past 30 days from delivery.