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ORDER ISSUE

WHY WAS MY ORDER CANCELLED?

If you've placed an order and received a cancellation email, we sincerely apologize! This happens when the product quantity wasn't available when it came time to process your order. Not to worry! The cancellation/refund notification confirms that

MY ORDER WAS CANCELLED, WHEN WILL I RECEIVE MY REFUND?

Depending on your financial institution, the release will be reflected in your bank account between 1 to 7 business days. We recommend contacting your bank or method of payment directly if you do not see the refund after that timeframe.

CAN I CANCEL OR CHANGE MY ORDER?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately, this means we are unable to make any changes as it’s already being processed at the warehouse (literally within seconds). So sorry babe! You’ll need to place

I RECEIVED A DAMAGED PACKAGE!

Oh no! First of all, we're SO sorry to hear you've received your package in less than perfect condition. To fix this ASAP, head to our Contact page to get in touch with our Customer Experience team. Select Order Issues - Damaged Package from the

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