WHY CAN'T I TRACK MY PACKAGE?Updated 10 days ago

Until your parcel has been picked up and scanned by the carrier, there won’t be any tracking events for you to check on. This may show as a ‘label created’ status with the carrier, and the carrier may take 24-48 hours to update tracking information online. 

If you received a shipping confirmation with your tracking number, this indicates that your package has been dispatched and is on its way to you. 

Orders placed over the weekend or on a public holiday are ready for carrier pickup the following business day. International orders will make their way to customs upon departure and entry into your country, so be sure to give it some time just in case you are not seeing any movement on your package.

If your package has been in the "label created" status for more than 5 days, please reach out to our support team for assistance.