WHAT IS ROUTE?
Route offers package protection to fully cover your package in the event that it is lost, damaged, or stolen. Review the policies here to understand which lost, stolen, and damaged items Route will cover.
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ROUTE
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I PURCHASED ROUTE, HOW DO I REPORT AN ORDER ISSUE TO GET A REPLACEMENT OR REFUND?
You can file a one-click claim through the email that Route sends you after you check out, or you can file a claim here.
WHEN CAN I FILE A CLAIM WITH ROUTE?
Marked As Delivered (Missing Package): Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered . Please note, orders over $100 USD will require a police report to be filed by the cu
WHERE CAN I FIND THE STATUS OF MY ROUTE CLAIM?
You can check the status of your claim by visiting claims.route.com. Simply enter the email address you used at checkout along with your Princess Polly order number beginning with "US", and Route will provide you an update on the status of your repo
WHERE IS MY ROUTE ORDER ID?
Each time you purchase Route Package Protection with your order, Route will send an email that includes your Route Order ID. Follow these steps to find your Route Order ID:. When you find the email, scroll to the bottom of the email and locate your R