POINTS & TIERS

11 articles

Articles

CAN I EARN POINTS FOR PURCHASES I MADE BEFORE JOINING THE PROGRAM?

Your Rewards points only start accruing once you join the program.

HOW DO I EARN MORE POINTS TO MOVE UP A TIER?

Points are like dollars, but better! The more points you earn, the higher the tier you can reach. So how can you earn points? Simple Shop. Every dollar spent = one point. This includes sale items & gift cards! Review. Was I all you had hoped for

CAN I EARN POINTS ON ORDERS PAID WITH A GIFT CARD?

You can only earn points on purchases made with a debit card or credit card. Purchases made with a gift card will not earn points toward your account. If you use both a gift card and a debit/credit card on an order you will only earn points on the

HOW DO I KNOW IF MY POINTS HAVE POSTED TO MY ACCOUNT?

Your points should automatically post to your account within minutes of placing your order! You can track your point balance and Reward history in your account dashboard.

I CAN’T SEE MY LATEST POINTS ON MY ACCOUNT! WHAT DO I DO?

If after 2 hours you still don’t see your points posted, don’t worry! Reach out to us via the contact form here and select Princess Polly Rewards from the subject line dropdown.

HOW MANY POINTS DO I NEED FOR EACH TIER?

Points needed to reach a tier level can be found here.

CAN I LOSE MY TIER STATUS?

Once you enter a new tier, you will remain in that tier for 12 months. If after this time you don’t earn points to retain your tier, you will be moved back to the tier that matches your points earned within the last 12 months. For example; if you

CAN I TRANSFER MY POINTS BETWEEN THE AU AND USA SITES?

Points are separate between our AU and US websites, so unfortunately you cannot transfer points between accounts on either website. We recommend maintaining one rewards account on either website depending on your location (US = North America & Europe

WHY CAN’T I SEE MY POINTS AFTER SUBMITTING A PRODUCT REVIEW?

Reviews are approved and posted to our website within one week of submission. It may take a few additional business days to post the points to your account, but if you still don’t see your points after 3 business days, feel free to reach out! Please

DO MY REWARDS FOR EARNING POINTS EXPIRE?

We know you’ll be reaping your rewards with us ASAP! Please note that all rewards will expire within 30 days and exclude Sale & Gift Cards.

WHERE DO I TRACK MY POINTS AND TIER PROGRESS?

You can track your Rewards history by logging into your Princess Polly account and navigating to your dashboard.